Retention
The Hidden Cost of Bad Customer Service
Posted 14 June 2023 by Conversion Leadership IN Articles, Digital Marketing, Retention / 0 responses
In today’s customer-centric business environment, the quality of customer service can make or break a company. With the rise of social media and online reviews, one bad customer experience can quickly escalate into a public relations nightmare. Understanding the impact of poor customer service is crucial for any business aiming […]
Digital Marketing For Wineries: Wonderful Website Design
Posted 5 January 2016 by Conversion Leadership IN Articles, Retention / 0 responses
Getting the wine flowing: How to keep punters on your website Regardless of the kind of operation you run, your wine website is going to hold an important place in your digital marketing plan. You might rely on it for support in getting people to your cellar door, convincing distributors to […]
How to Deal With A Bad Review
Posted 17 November 2015 by Conversion Leadership IN Articles, Retention / 0 responses
So, you’ve just got a bad review. Or perhaps you’ve had a couple accumulating. It’s time you dealt with them, don’t you think? But how? The dilemma online is always that by responding to bad reviews, you could just be calling attention to them. On the other hand, if you fail to respond to the review, any customer who sees it will be seeing unfiltered negativity. We’ve laid out a 4 Step Process to responding to bad review. Read more…
Benchmarks for Measuring Customer Satisfaction
Posted 8 September 2015 by Conversion Leadership IN Articles, Retention, StellaSEO™ / 0 responses
Your customers are the lifeblood of your organization, and keeping them satisfied is an obvious must-have if you want to ensure the future of your products and company.
A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general is a raving fan for your business.
But measuring customer satisfaction can be non-intuitive for many business owners.
5 Upselling Techniques to Increase Average Dollar Sale
Posted 2 July 2013 by Conversion Leadership IN Articles, Retention, Revenue / 0 responses
With the shift to online sales, though, it seems like many businesses have forgotten how to use upselling techniques.
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