Digital Marketing

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Benchmarks for Measuring Customer Satisfaction

Measuring Customer Satisfaction

Your customers are the lifeblood of your organization, and keeping them satisfied is an obvious must-have if you want to ensure the future of your products and company.

A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general is a raving fan for your business.


But measuring customer satisfaction can be non-intuitive for many business owners.

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Wine Event Lead Capture: Automation

Wine-Event-Lead-Capture

Successful Wine Event Lead Capture: Automation Use a Marketing Platform to Automate: It all starts Pre-show by choosing a marketing platform that has a CRM as well as an automation function to it. The best marketing tools will enable you to load your contacts, email them and even streamline internal […]

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When Digital Marketing Fails

When digital marketing fails

When digital marketing fails it may not necessarily be that launch videos, webinars and social selling are bad. It’s that they may no longer be enough.

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Justifying CRM Software Purchases Before it’s Too Late

Justifying CRM Software Projects

Three Questions to Ask Right Now when Justifying CRM Solutions and Options Investing in or upgrading a Customer Relationship Management (CRM) software package is something an IT department does not undertake lightly. Presenting ideas and concepts at higher levels require some serious consideration – and not just of the obvious […]

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Why Making Everything About SEO may be Hurting Your Site

It's not all about SEO

Not Everything in a Successful Website is About SEO Not everything on the internet is about SEO – Search Engine Optimisation. The SEO industry is reluctant to admit this, but it’s true. Sometimes the reason your site is failing is because, simply, it’s failing. There are many reasons your customers […]

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SEO for Social Media

Join the party - SEO for Social Media

What you do off your site is becoming as important as what you do on your site these days. If you’ve been dabbling in social media, you’re probably wondering what there is you can do to improve your site’s SEO.

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3 Ways to Use Personalised Email Marketing to Increase Sales

Personalised Email Marketing

3 Ways to Use Personalised Email Marketing to Increase Sales In this article you’ll see some examples of how you can use personalised email marketing for your customers. By the end you’ll understand that personalisation is one of the keys to success in email marketing. Before you can really personalise […]

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Automated Leads Grows Business…Automatically

Automated Leads with Infusionsoft

Let’s face it, business revolves around sales and without a constant stream of new leads, you’d be just treading water. Any change in your circumstances; the economy, your health, competition from within your market, competition from outside your market and you can find yourself back at square one – desperately […]

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Drip Marketing versus Closed Loop Marketing

Drip Marketing versus Closed Loop Marketing

For casual observers, closed loop and drip marketing are much the same technique. Both involve keeping in contact with leads, mainly via email and able to foster customer loyalty and generate return sales. On closer study, though, you’ll see that one technique has a decided advantage over the other.

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Up-selling & Cross-selling: How to Increase Average Dollar Sale

increase average dollar sale

Up-selling and cross-selling allow you to generate extra sales revenue by encouraging your existing customer base to purchase more or to make more frequent purchases. Up-selling and cross-selling are two techniques that you can easily implement into your small business that, if used effectively, will increase average dollar sale and […]

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